Maison Moderne

The first leading independent media company in Luxembourg.
Magazine publisher since 1994, the company progressively diversified its activities and continued to grow, supported by 130 passionate and concerned collaborators.
We are well established in four diversified and complementary business units that form a unique media ecosystem: Publishing House – Content Agency – Advertising Sales – Business Club, leading to growth and risk mitigation.

We are looking for a talented : IT-Support
Mac enthusiast, with the ability to find solutions to problems and with excellent user service skills.

Your role

Responsibilities will include, but not limited to:

• Being the main point of contact for Service Desk requests, across all departments.
• Manage the whole lifecycle of the requests, from acceptance to resolution, including the reporting, and the communication to the users, to ensure their full satisfaction.
• Perform the 1st level IT support (and 2nd level when needed).
• Purchase, prepare, maintain, and troubleshoot end-users’ software and hardware.
• Train and assist users with their applications and devices.
• Perform Microsoft 365 and Salesforce administration tasks.
• Conduct the onboarding and offboarding process, including users, licensing, and permissions management.
• Ensure that SLA targets are achieved. And help in improving the levels of service and the global department performance.
• Contribute to our knowledge base and our documented procedures.

Your profile

Applicants are expected to have the following requirements.

Must-have:

• A bachelor’s degree, IT oriented.
• A previous experience in a Service Desk / IT Support environment.
• A proven experience within a Mac environment (mainly Mac OS and iOS).
• A good knowledge of Active Directory, Microsoft 365, and its applications.
• Oral and written skills in French in English, with a clear communication style.
• Rigor, autonomy, analytics skills, and self-organization.

Nice to have:

• A good knowledge of Microsoft Windows 10/11.
• A good understanding of IT infrastructure and networking maintenance.
• Familiar with ITSM and ticketing tools, such as for example Jira.
• Any relevant certification (ITIL, Salesforce, etc.).
• Previous experience with one or more of the following, will be considered a plus: Adobe CC, MDM (Jamf), DRP.

Applicants able to start immediately will also be at an advantage.

We offer

• A dynamic environment, a highly committed team, and a positive working atmosphere.
• A company specializing in the creation and circulation of high-quality print, digital and live content.
• A training path when needed.
• A permanent full-time contract.

How to apply

If you think you are up to the challenge, please submit your application (CV, cover letter). All applications will be dealt with in the strictest confidence.

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