Paperjam, founded in 1994 by Mike Koedinger, has become Luxembourg’s most influential independent media and business platform. Beyond being a trusted source for economic, financial, and political journalism, Paperjam acts as a catalyst for innovation, community, and the country’s development.

Its main activities:

• Paperjam News: reliable and relevant coverage of economic, financial, and political topics.
• Paperjam Club: Luxembourg’s leading private business club, offering conferences, workshops, networking, and an academy.
• Paperjam Advertising: an advertising agency specializing in targeted, high-impact campaigns.
• Paperjam Studio: a creative agency helping brands with storytelling and visual communication.

In short: Paperjam positions itself as an independent, influential, and forward-looking player, shaping a progressive Luxembourg.

We are looking for a talented IT Support Specialist

Mac enthusiast, with excellent user service skills.

Your role

Responsibilities will include, but not limited to:

• Act as the primary point of contact for Support Desk requests across all departments.
• Manage the full lifecycle of support requests, from intake to resolution, including communication and reporting, with a strong focus on user satisfaction.
• Purchase, prepare, maintain, and troubleshoot end-user software and hardware.
• Handle onboarding and offboarding processes (users, licenses, access rights).
• Train and support users on their applications and devices.
• Contribute to the IT knowledge base and documented procedures.
• Ensure SLA targets are met and contribute to the overall performance of the IT department.

Your profile

Applicants are expected to have the following requirements.

Must-have:

• A bachelor’s degree with an IT focus.
• Proven experience in an IT Support role.
• Strong technical proficiency supporting users in a Mac-centric environment (macOS and iOS).
• Good knowledge of Microsoft 365 tenant administration and its suite of applications.
• Strong sense of rigor, autonomy, analytical thinking, and self-organization.
• Excellent oral and written communication skills in both French and English.

Nice to have:

• Good understanding of IT infrastructure and network maintenance.
• Hands-on experience with MDM solutions (e.g. Jamf, Intune).
• Experience with backup and recovery solutions.
• Relevant certifications (e.g., ITIL).
• Immediate availability is considered an advantage. 

We offer

• A dynamic working environment with a committed and collaborative team.
  
• A structured onboarding and training path when needed.
• Opportunities to develop technical and functional skills within a diverse IT environment.
• A company specializing in the creation and circulation of high-quality print, digital and live content.
• A permanent full-time contract.

If you think you are up to the challenge, please submit your application (CV and Cover Letter). All applications will be dealt with in the strictest confidence.