Paperjam, founded in 1994 by Mike Koedinger, has become Luxembourg’s most influential independent media and business platform. Beyond being a trusted source for economic, financial, and political journalism, Paperjam acts as a catalyst for innovation, community, and the country’s development.

Its main activities:

• Paperjam News: reliable and relevant coverage of economic, financial, and political topics.
• Paperjam Club: Luxembourg’s leading private business club, offering conferences, workshops, networking, and an academy.
• Paperjam Advertising: an advertising agency specializing in targeted, high-impact campaigns.
• Paperjam Studio: a creative agency helping brands with storytelling and visual communication.

In short: Paperjam positions itself as an independent, influential, and forward-looking player, shaping a progressive Luxembourg.

We are looking for a talented : IT-Support (m/f/x)

Mac enthusiast, with excellent user service skills.

Your role

Responsibilities will include, but not limited to:

• Be the primary point of contact for Service Desk requests, across all departments.
• Manage the entire lifecycle of service requests, from acceptance to resolution, including reporting and communication, with a strong focus on ensuring complete user satisfaction.
• Purchase, prepare, maintain, and troubleshoot end-user software and hardware.
• Conduct onboarding and offboarding processes, including user, license, and permissions management.
• Train and support users with their applications and devices.
• Contribute to our knowledge base and documented procedures.
• Ensure that SLA targets are achieved, and contribute to the overall department performance.

Your profile

Applicants are expected to have the following requirements.

Must-have:

• A bachelor’s degree with an IT focus.
• Proven experience in a Service Desk or IT Support role.
• Solid experience working in a Mac environment (macOS and iOS).
• Strong knowledge of Active Directory, Microsoft 365, and its suite of applications.
• Excellent oral and written communication skills in both French and English.
• Strong sense of rigor, autonomy, analytical thinking, and self-organization.

Nice to have:

• Good understanding of IT infrastructure and network maintenance.
• Familiarity with ITSM and Jira ticketing tool.
• Relevant certifications (e.g., ITIL).
• Knowledge of one or more among the following will be a definite advantage: MDM tools (Jamf, Intune), Salesforce, Disaster Recovery Planning (DRP).

Applicants able to start immediately will also be at an advantage.

We offer

• A company with an excellent reputation, firmly established in the economic fabric of Luxembourg and the Greater-Region
• A committed team, growing in a positive working atmosphere
• Very interesting projects and exciting challenges
• The necessary trainings and opportunities for development, based on your needs
• A permanent full-time contract.

If you think you are up to the challenge, please submit your application (CV and Cover Letter). All applications will be dealt with in the strictest confidence.